As New Zealand industry and commerce become more competitive, both nationally and internationally, both the business community and the public sector are faced with the need for better decision-making in a more complex environment. The pace of change, whether in business, technology, society at large, continues to increase.

Sound decision-making calls for adequate information and a balanced view of the issues. Increasingly this requires a wider range of skills and experience. Specialised knowledge becomes more important. In many instances this expertise is not available within the organisation, or it may not warrant long-term acquisition. At times an independent view is needed.

In these circumstances the matter is often best managed by calling on outside assistance. Management consultants offer professional services specifically designed to meet this need. By using a consultant, the organisation is provided with additional resources. If they are selected and used well, they will make a significant contribution to the organisation's performance.